Terms and conditions
1. Scope of application
These Terms and Conditions set out the conditions for
access to and use of the website https://fica-oc.pt (hereinafter referred to as the "site")
and any commercial transaction carried out through it, that the user and
customer undertakes to comply.
Viewing or carrying out any commercial transaction
made through the website constitutes acceptance of these terms and
conditions.
Fica has the right to change these terms at any time.
these Terms and Conditions without prior notice, the user and
It is the customer's responsibility to check and read them regularly,
since the conditions in force will be those applied at any given time.
2. About us
The site https://fica-oc.pt (hereinafter referred to as the "site") is the property of Fica Oficina Criativa, Unipessoal Lda (hereinafter referred to as "Fica"), with VAT number 514096624, registered office at Rua de Arroios 154B, 1150-056 Lisboa, legitimate owner of the Fica trademark.
3. Customer and user obligations
The user and client of the website must comply with and respect the
these terms and conditions and guarantees certain obligations for the good
operation of the site, such as:
- Use this site only for legally valid inquiries and requests;
- Any defamatory, obscene, xenophobic and/or other content that violates current legislation, general principles of law and public order is prohibited;
- Never make false or fraudulent requests;
- To grant the personal data strictly necessary for the processing of your orders and requests;
- Alert you to any changes that compromise the processing of your orders;
- Fica shall have no liability whatsoever in the event of incorrect or insufficient data being provided by the customer, which is necessary for the correct processing of orders;
- It is forbidden to send, introduce and/or transmit, or allow the sending, introduction and/or transmission, through Fica's website or social networks, of illegal or illicit content, computer viruses or any other technologically harmful or damaging software or material. You must not attempt to gain unauthorized access to this website, the server on which it is hosted, or any server, computer or database related to our website. The user undertakes not to attack this site via any denial-of-service attack or a distributed denial-of-service attack.
Any failure to comply with the provisions of this clause shall be considered an infringement under the terms defined by the applicable legislation. Fica will report any breach of this regulation to the corresponding authorities, and will cooperate with them to determine the identity of the attacker. Likewise, in the event of non-compliance with this clause, authorization to use this website will be immediately suspended.
Fica disclaims any liability for any damage or injury resulting from a denial-of-service attack, viruses or any other technologically harmful or damaging software or material that may affect the user's IT equipment, information or materials as a result of using this site, downloading content from it or from third-party sites to which the user is redirected by this site.
4. Trade policy
The online store's product catalog may be different from that of the
physical store, both in terms of stock, price and products presented.
Fica reserves the right to change without prior notice the
product catalog, including prices and specifications. Although Fica
keep the information on the site up to date, whenever we process it
of an order and we find an incorrect price, Fica must refund the difference
if the price is lower than indicated. If the price is higher than
indicated, Fica will contact the client through one of the available contacts,
to inform him and will await the decision to accept the new proposal or cancel the
order.
5. Our services
We provide training services in our workshop and on the website you can register and pay for the scheduled training sessions. On the training program page of the website, you will find all the necessary information regarding: Craft, topic, training content, useful information, duration, timetable, address and price.
Fica cannot be held responsible for incorrect information, including prices, on other websites that are not owned by Fica. Nor on social networks, even Fica's own.
The information should be checked on the Fica website where these terms and conditions can be found.
The other services we provide can be found at
site but it is not possible to place orders through it.
6. Our products
Our products are mostly handmade and do not
are mass-produced, so we can't guarantee that they will be exactly as
shown in the photographs. Some products are unique, one-off editions
exemplary. These products are handmade, exclusive and unique. We recommend consulting the
characteristics and details of the product you want to buy, the photographs
may vary or be merely illustrative.
Product orders are subject to availability
and all products have limited stock. Fica reserves the right to
cancel an order if it is out of stock, undertaking to
refund the customer.
7. Gift certificate
7.1 No date
O gift certificate is valid for all training courses and products in the online store. You can choose the amount between 10€ (minimum) and 250€ (maximum). Each gift voucher has a code that can be entered directly into the online store.
The gift certificate is digital and will be sent to the e-mail address indicated in the purchase process (sending may take up to 48 hours).
The instructions for use in the purchase process are indicated on the digital gift check. In the purchase process, you can indicate in the additional information the name of the person who will receive the check.
It cannot be exchanged or sold. It is not convertible into cash or refundable, either in full or in part.
The total amount must be used in one go and cannot be used for more than one purchase.
It is not possible to purchase gift vouchers using the value of another gift voucher.
The check is valid for 12 months. After the expiry date, it will not be valid.
Cancellation of reservations by the recipient or purchaser is only permitted 7 days before the start of the workshop. The recipient of the gift certificate will not be entitled to a refund of the amount of the gift certificate, only to reschedule the training. Exceptionally, there may be workshops with a longer notice period, if so indicated in the event/registration.
FICA has the right to cancel or postpone any training, even in the case of gift voucher registrations, when the minimum number of participants indicated has not been met and is responsible for rescheduling the training. In such cases, the recipient of the gift voucher will not be entitled to a refund of the amount of the gift voucher, but another date for the training will be rescheduled.
7.2 With date
In this case, you'll have to sign up for training
specify and in the additional information indicate that you want a gift certificate.
This guarantees registration for the training indicated and on the date indicated and the
The recipient does not need to pre-book their participation.
Cancellation of reservations by the recipient or
buyers are only allowed 7 days before the start of the workshop.
The recipient of the gift certificate will not be entitled to a refund of the amount of the gift certificate.
offer check, only to reschedule the training. Exceptionally, there may be
training with a longer notice period, if so indicated in the
event/registration.
FICA has the right to cancel or postpone any training, even in the case of gift voucher registrations, when the minimum number of participants indicated has not been met and is responsible for rescheduling the training. In such cases, the recipient of the gift voucher will not be entitled to a refund of the amount of the gift voucher, but another date for the training will be rescheduled.
7.3 Changes to formations
Training courses, for which checks are valid, are subject to change. Both in terms of program content, duration, value and venue. Whenever there is a change in the value of the training (decrease in the value of the training in relation to the value of the gift voucher), FICA is responsible for making up the difference by creating a Gift Voucher with the missing value. The Gift Voucher can be used on any training or product for sale in the workshop or online store.
Fica may, at any time, change the syllabus of the training courses without justification.
8. Online ordering
All our items are sold from the platform
for online e-commerce WooCommerce from WordPress.
No registration is required to purchase
an article.
Order validation assumes that the user and customer have
is aware of and accepts the Terms and Conditions of this website.
9. Confirmation or cancellation
9.1 Purchase of products
Fica reserves the right to cancel any purchase
even if it has already been accepted or confirmed by Fica, when:
- There is an error in the presentation of the item's price;
- There is incorrect information, namely on the date, time and price, in a scheduled training course, which compromises the other training courses;
- When the customer does not provide a shipping address;
- When the order is indicated as irregular or susceptible to fraud by the site's security systems;
- If you assume that the order comes from a reseller;
- In the event of a stockout.
9.2 Cancellation of registrations
Cancellations/postponements/refunds (including gift certificates) are only allowed if you give us at least 7 days' notice (except for summer vacation workshops for children) before the start of the training. If you cancel with less than 7 days' notice, we will do our best to fill your place, but you can only reschedule (or put the amount in a gift voucher) if your place is filled. Exceptionally, there may be trainings with a longer notice period, if so indicated in the event/registration.
Cancellations/cancellations/refunds of registrations for the summer vacation workshops for children are only allowed if you notify us at least 14 days before the start of the workshop.
FICA has the right to cancel or postpone any training that does not meet the minimum number of participants indicated and is responsible for rescheduling or refunding the registration fees paid (Fica is not responsible for refunding PayPal fees).
In the event of any withdrawal during training, the trainee does not
will be entitled to a refund of the registration fee paid.
If the trainee fails to attend one or more
training sessions, FICA is not responsible for replacing or
make up for that session.
9.3 Gift cheque
Cancellation of reservations by the recipient or purchaser is only permitted 7 days before the start of the workshop. The recipient of the gift voucher will not be entitled to a refund of the value of the gift voucher, only to reschedule the training, when done 7 days before the start of the workshop. Exceptionally, there may be training sessions with a longer notice period, if so indicated in the event/registration.
FICA has the right to cancel or postpone any training, even in the event of
there will be registrations with a gift voucher when the minimum number is not met
of participants indicated and is responsible for rescheduling the training.
In these cases, the recipient of the gift check will not be entitled to reimbursement of the
value of the gift certificate, but another date for the training will be rescheduled.
10. Prices and payment terms
In accordance with current legislation, all available articles
through this site are subject to Value Added Tax (VAT).
The price is indicated with VAT included at the legal rate in force, excluding
shipping costs.
The customer and user of this site has at their disposal
the following payment methods:
- Bank transfer - Orders/registrations must be paid for within 3 days, otherwise they may be canceled. If the deadline for a training session is less than 5 days, payment must be made within 24 hours, otherwise the registration will be canceled. We do not accept payments by bank transfer less than 2 days before the training takes place.
Proof of payment must be sent. Payment will only be valid once proof of payment has been sent and received. The order will be dispatched when payment is received;
- Pay Pal - We apply a fee of 0.5% to this payment method (the amount invoiced by FICA does not include the fee);
- Payment of Services at the Multibanco - with entity and reference, at any Multibanco ATM or through your homebanking service. (Only available to customers of Portuguese banks. Payment service provided by IfthenPay - certified website). Orders/Registrations must be paid for within 3 days, otherwise they may be canceled. If the deadline for training is 3 days, payment must be made within 24 hours, otherwise the registration will be canceled;
- MB WAY - Simple payment using "MB WAY" on your cell phone. (Only available to customers of Portuguese banks with the MB WAY app installed. Payment service provided by IfthenPay - certified website).
Orders/registrations must be paid for within 3 days, otherwise they may be canceled without prior notice. Payments after 3 days do not guarantee registration if there are no more vacancies. In such cases, the registration fee will be refunded.
Fica has the right to change product prices and shipping costs at any time, but without affecting completed orders.
All courses and products are subject to price increases at any time without prior notice.
11. Shipping costs and delivery time
Terms of sale
All orders are subject to availability and confirmation of the order price.
Shipping times may vary according to availability and are subject to any delays resulting from service delays or force majeure for which we will not be held responsible.
Prices and Availability
It is in our interest to ensure that all prices, descriptions and details of a product are as clear and accurate as possible, however errors may occur. If we become aware of errors in the price of any merchandise, product or shipping charge, you will be informed of this and given the option to re-confirm the order at the correct price or cancel it. If we are unable to contact you, the order will be canceled. If payment has already been made, after canceling the order, we will give you a full refund.
Shipping costs and delivery time
Order processing for all products in the online store can take between 48 and 96 hours after payment confirmation. After this time we will send an email with delivery instructions depending on the product purchased.
Shipping costs are calculated individually based on the weight/volume of the order and the shipping zone.
Deliveries in the municipality of Lisbon:
Estimated delivery time is 1-3 working days after the order has been processed. Shipments are made by CTT Expresso, or other means.
In rare cases, delivery times may be delayed.
Any delay in the dispatch of items, in relation to the estimated delivery dates that may have been submitted, does not entitle the Customer to any compensation.
We recommend that you indicate an address where you are sure there is someone to receive it, as our shipments are mostly registered and require the presence of a recipient. FICA cannot be held responsible for delivery failures due to absence. In the event of a delivery failure, it may be necessary to pay the postage again or collect it from a CTT office.
When the order is confirmed, you will receive an email confirming payment. Orders will only be shipped once payment has been confirmed.
Deliveries in mainland Portugal:
If the items are available in stock, delivery to mainland Portugal takes at least 1-3 working days after the order has been processed.
Any delay in the dispatch of items, in relation to the estimated delivery dates that may have been submitted, does not entitle the Customer to any compensation.
The maximum shipping limit is 30kg.
Island deliveries (Azores and Madeira):
Once the order has been processed, delivery takes at least 4-8 working days.
Any delay in the dispatch of items, in relation to the estimated delivery dates that may have been submitted, does not entitle the Customer to any compensation.
The maximum shipping limit is 30kg.
Deliveries abroad:
Delivery times abroad may vary depending on the location. In these cases, the customs services of each country may charge additional fees. FICA is not responsible for these charges, please contact your country's customs service.
The package couldn't be delivered because no one was at the address given:
If there is no one at the address given by the customer or if the wrong address is given, the order will be returned to FICA and the cost of returning the order will be charged to the customer who requested the service. The order will be sent back to the customer as soon as the costs have been settled.
If the order is returned due to an incorrect address, it will only be resent after confirmation of the new address and payment of the shipping costs.
During periods when the workshop is closed (vacations, etc.), which are always indicated on the website, orders will only be processed and shipped after the day indicated.
On-site survey:
After placing your order, you will receive an email with all the information you need to pick up your order.
On-site collection takes place from Tuesday to Thursday (2pm - 6pm) and Saturday (10am - 1pm / 2pm - 6pm). Contact us if you are not available during these times.
Address for on-site collection:
FICA Creative Workshop
Rua de Arroios 154B
1150-056 Lisbon
Portugal
12. Returns and exchanges
The customer may cancel the order before it is dispatched and will be entitled to a refund of the sums paid.
Fica does not accept exchanges but does accept returns. Most
products are handmade, and may contain unique aspects and small variations
due to their manual characteristics, these details cannot be
considered defects.
The Customer shall be liable for any loss of value of the
articles resulting from their manipulation beyond what is necessary for
check their nature, characteristics and condition.
The deadline for returns is 14 days from the date of receipt of the order. The product must be in perfect condition and the refund will only be made once the returned product has been received. No refunds will be given for postage on items sent to you. Fica reserves the right to refuse the return of the product and consequent refund if the product is not in perfect condition.
Exchanges or returns are not accepted for "made-to-order" or "customizable" items, as well as perishable material or used equipment/material (including exposed canvases).
Both the cost of sending the returned product and the cost of sending the new product are borne by the customer.
Fica is not responsible for refunding PayPal fees.
13. Conditions of participation - in the Summer Vacation Workshops for Children
The Summer Holiday Workshop for Children is a programme that takes place during the school vacations, organized by FICA Oficina Criativa, with creative activities based on real practices (ceramics, carpentry, screen printing, textiles). The program is aimed at children and young people between the ages of 8 and 12.
FICA accepts the cancellation/cancellation of registrations for the Summer Vacation Workshops and refunds the payment made, when the notification is made within 14 days of the start of the activities for the week/month/day in which you are registered.
Any withdrawal/cancellation/delay after the 14-day period, or no-show, will not give rise to any refund.
FICA must guarantee personal accident insurance for all participants.
FICA may refuse the participant's presence, contacting their guardian or legal guardian, in the event of particularly serious infringements detected by FICA, and if it is inadvisable for the participant to remain on site.
FICA reserves the right to cancel any week that does not reach the minimum number of participants. In this case, the cancellation will be notified at least 10 days before the start date, and the amount paid will be refunded in full.
FICA can change the program of activities if necessary.
FICA cannot be held responsible for loss, damage or theft of personal property carried by participants during the activities.
FICA does not provide lunch and snacks. Participants should bring lunch, a snack (morning and afternoon) and a bottle of water. The meal should come ready to eat, in a thermos to maintain its temperature.
The participant must:
- Use the facilities, respecting the rules of safety, hygiene and use of equipment and materials
- To be treated with respect and fairness.
- To be adequately assisted in the event of an accident or sudden illness during the course of activities.
- Respect other participants and trainers.
- Comfortable clothes that can get dirty and closed shoes.
The person in charge must:
- Picking up the participant(s) from the activity site in case of illness or other situation that makes it impossible for them to stay.
- Indicate who is authorized to collect the child.
- Fill in and submit the form, sent after registration, and made available digitally.
- Inform FICA in writing, at the time of registration or whenever necessary, whenever there are any constraints, such as food or health care needs (administration of medication, specific treatment or other).
13. Services
Any service provided by FICA requires full payment in advance.
14. Newsletter
Fica cannot be held responsible for errors in sending the newsletter or for sending it directly to spam.
Fica has the right to remove from the subscriber list any e-mail account that reports hard/soft bounces or any error that jeopardizes the proper functioning of future newsletter mailings.
15. Responsibilities
All the products sold on the site are in
in accordance with Portuguese legislation.
Fica cannot be held responsible for any damage suffered by
by third parties resulting from the use of any of our products. Fica does not
may be held liable for damages suffered by the Customer as
as a result of improper use of our products.
Fica shall not be liable for any damages arising from
interference, interruptions, computer viruses, malfunctions or disconnections of the
operating system that may temporarily prevent access, navigation
or the provision of services to users.
16. Intellectual and industrial property
All the content on this site (illustrations, texts,
titles, trademarks, images, videos) are the exclusive property of Fica or its
partners. The partial or total reproduction of the content through any
procedure and on any medium is subject to prior authorization and
expressed by Fica.
They are therefore protected by the Copyright Code
and Related Rights. Fica reserves the right to introduce at any time
changes to these contents, and is under no obligation to make any
prior communication to users.
17. Applicable legislation
The use of this site and the purchase of articles through the
are governed by Portuguese law.
Any dispute arising out of or in connection with the use of this website or transactions carried out through it shall be subject to the exclusive jurisdiction of the courts of Portugal.
18. Alternative means of conflict resolution
In accordance with EU Regulation no. 524/2013, the Customer has the option of trying to resolve any dispute out of court by accessing the electronic online dispute resolution platform at the following e-mail address http://ec.europa.eu/consumers/odr/.
CNIACC - National Center for Consumer Conflict Information and Arbitration
Nova University Law School
Campolide Campus
1099-032 Lisbon
Tel: 213 847 484
E-mail: cniacc@fd.unl.pt
Web: http://www.arbitragemdeconsumo.org
CIMAAL - Algarve Consumer Conflict Information, Mediation and Arbitration Center
Edifício Ninho de Empresas, Estrada da Penha, 8005-131 Faro
Tel: 289 823 135
E-mail: apoio@consumidoronline.pt; cimaal@mail.telepac.pt
Web: http://www.consumidoronline.pt/
Consumer Conflict Arbitration Center of the District of Coimbra
Av. Fernão Magalhães, n.º 240, 1º - 3000-172 COIMBRA
Tel.: 239 821 690
E-mail: geral@centrodearbitragemdecoimbra.com
Web: http://www.centrodearbitragemdecoimbra.com
Lisbon Consumer Conflict Arbitration Center
Rua dos Douradores, 116, 2º - 1100-207 LISBON
Tel: 218 807 030
E-mail: juridico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt
Web: www.centroarbitragemlisboa.pt
Porto Consumer Information and Arbitration Center
Rua Damião de Góis, 31 - Loja 6 - 4050-225 Porto
Tel: 225 508 349
E-mail: cicap@mail.telepac.pt
web: www.cicap.pt
Centro de Arbitragem de Conflitos de Consumo do Vale do Ave / Arbitration Court
Rua Capitão Alfredo Guimarães, n.º 1, 4800-019, Guimarães.
Tel.: 253 422 410
E-mail: triave@gmail.com
Web: www.triave.pt
Consumer Information, Mediation and Arbitration Center
(Court of Arbitration for Consumer Affairs)
BRAGA
Rua D Afonso Henriques, nº 1 (Ed Junta de Freguesia da Sé)
4700 - 030 BRAGA
Tel: 253 617 604
E-mail: geral@ciab.pt
VIANA DO CASTELO
Av Rocha Paris, 103 (Vila Rosa Building)
4900 - 394 VIANA DO CASTELO
Tel: 258 809 335
E-mail: ciab.viana@cm-viana-castelo.pt
Web: www.ciab.pt
Madeira Consumer Conflict Arbitration Center
Rua Direita nº. 27 - 1º Andar - 9050-405 Funchal
Tel: +351 291 750 330
E-mail: centroarbitragem.srias@madeira.gov.pt
Web: http://www.srrh.gov-madeira.pt/Incio/tabid/292/Default.aspx
Arbitration Center of the Autonomous University of Lisbon (CAUAL)
Rua de Santa Marta nº. 56 - 1º - 1169-023 Lisboa
Tel.: 213 177 603
E-mail: centrodearbitragem@autonoma.pt
Web: http://arbitragem.autonoma.pt/home.asp
Online Complaints Book:
https://www.livroreclamacoes.pt/inicio